About Us:
Q: What is the story behind our company?
A: We started in 2023 with a passion for empowering individuals through sustainable fashion.
Q: What are our values and mission?
A: We believe in sustainability, ethical production, inclusivity, self-expression and strive to push the culture to it's limits.
Q: Where are we located?
A: We are located in Mumbai, Maharashtra/India.
Contact Us:
Q: How can you reach us by phone, email, or live chat?
A: You can reach us by phone at 9967504436 or email at info@starvogue.in
Q: What are our business hours?
A: Operational Mon-Sun between 10 AM - 06 PM IST
Q: Do we offer customer support in multiple languages?
A: Yes, we offer customer support in English & Hindi.
Ordering & Payment:
Q: What payment methods do we accept?
A: We accept Credit Card, Debit Card, UPI, Net Banking.
Q: Is my payment information secure?
A: Yes, your payment information is secure with us.
Q: What are our shipping rates and estimated delivery times?
A: Our shipping rates and delivery times vary depending on your location and chosen shipping method. You can calculate them at checkout.
Returns & Exchanges:
Q: What is our return policy?
A: You can return most items within 7 days of purchase for a full refund or exchange. See our full return policy [Link to return policy page].
Q: How do I exchange an item?
A: Please follow the instructions on our return policy page [Link to return policy page].
Q: Who pays for return shipping?
A: We pay for return shipping on defective or incorrect items. Customers pay for return shipping on other returns.
Privacy & Security:
Q: How do we use your personal information?
A: We use your personal information to process your orders, provide customer support, and send you marketing communications (if you opt-in). See our privacy policy for more details [Link to privacy policy page].
Q: Is my data secure?
A: Yes, your data is secure with us.